Ifsm 301 Case Study

Part One 1)Business Statement – Summarize in one paragraph the business of KDC. Include the location of the company/terminals, fleet information, and current/future financial climate/goals. Refer to Case Study.a)KDC is a regional transportation and distribution company in operation serving major cities within the Mid-Atlantic region. The headquarters is located in Wilmington, Delaware, and have 6 distribution terminals for consolidating freight (Philadelphia, PA, Baltimore, MD, New York City, Washington DC, Newark, NJ, and Wilmington, DE). They have 100 delivery vehicles, which include 20 tractor/semi-trailer units, 40 box trucks and 40 panel vans. Their growth has been stagnant because of the slow economy, but the president of the company hopes to see a growth at 5% per year, and hopes to cut expenses by 5% to help fund new initiatives. The company’s current revenue is about $39million a year with profits running at 4%.2)Business Strategic Objectives - From the information in the Case Study, list the three strategic objectives. Next add a new strategic objective of your own - one that you consider important to the current and future health of KDC’s business. It should be a statement of how the management team would improve the business of KDC.a)In order to meet growth and cost goals, the management team highlighted three new strategies they wanted to employ in order to increase profitability and grow the business. First, was to provide warehousing services for their customers in order to reduce delivery time by having the product readily available locally. Second, they want to improve the

IFSM 301 6382 Foundations of Information Systems Management (2162)Rusty Rims ITSP Part 1 Assignment1.Business Statement: RR is a regional transportation and distribution company in operation for over 60 years. The company serves major cities in the Mid-Atlantic region. They are headquartered in Wilmington, Delaware and have a staff of 400 employees including truck drivers. There are 6 distribution terminals(Philadelphia PA, Baltimore MD, New York City, Washington DC, Newark NJ and Wilmington DE)for consolidating freight,and 100 delivery vehicles including 20 tractor/semi-trailer units, 40 box trucks and 40 panel vans. The company operates in a highly competitive business environment. Current revenue is about $39 million a year with profit running at 4%.2.Business Strategic Objectives: Support Delivery: Support makes up all of the break-fix activity of the IT operations. It is the most fundamental and, in many respects, the most important activity the IT organization engages in. Support includes the help desk and monitoring organizations butalso aspects of technical operations, such as system administration, database administration, development, and business process analysts. All aspects of the IT organization provide some level of support back to the business.Support delivery is critical not because it is strategic but because it is the foundation fromwhich everything else is built. Put in simpler terms, if you are in the CEO's office and her personal computer is broken, what do you expect you will be discussing with her when you meet: supply chain strategy, or why her PC has been down for the past four hours? Support is thefunction that allIT organizations are engaged in regardless of size. In some IT organizations, support is all they are engaged in.Support delivery involves several management decisions including scope, service levels, and overall investment. A widely circulated metric asserts that most IT organizations spend 70 to 80 percent of their budget sustaining existing systems. Whether this is the right level is the subject of some debate, but the metric highlights the fact that support delivery is not only the foundation of all other aspects of the IT organization, but it is also the dominant expense.

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