I applied online. The process took 2+ months. I interviewed at Financial Ombudsman Service (London, England).
Applied for the role online by writing a cover letter and uploading my CV. Waited several days until I received an email confirmation about a phone interview. After phone interview I had to complete a case study which had to be recalled during the face to face interview. Had to wait 4 weeks for interview, however received a phone call few days before interview to say it had to be re-arranged and the next one available was another 3 week wait. This process was disappointing and gave a disorganised impression of the company. However face to face interview was very well set up and professional. Phone interview was mainly about my motivation for applying for this role, providing examples of great customer service and how I managed my time. During the face to face interview was asked a set of 7 behavioural competency questions consisting of the following themes: Handling a customer problems, Knowledge sharing and asking others for help within a team, learning from mistakes and question about which value I believed was most important.
TIPS: Memorise the case study briefly however it more important that you are able to evaluate it. Be relaxed and confident when speaking and think your examples through thoroughly it is ok to take a few seconds to think of a good example (even better if you prepare some examples before hand) but always evaluate the motives behind your examples-after explaining the what and how make sure you say the why, use the STAR technique.
- Working in a team requires you to share knowledge and learn from each other from time to time, can you tell me a time when you have shared knowledge? (question sounded something like that) 1 Answer
- Which one of the values is most important to you? 1 Answer
The Financial Ombudsman Service is the leading ombudsman scheme for the Australian financial services industry. Our staff are experts in the areas of alternative dispute resolution, law, banking and finance, insurance, investments, accountancy, communications, IT and technology.
We are committed to finding fair resolutions to disputes and to demonstrating the values of humanity, organisational efficiency and effectiveness, and trust. The Financial Ombudsman Service is a collaborative and friendly organisation that encourages professional development and work–life balance.
Being an employee of the Financial Ombudsman Service has many other benefits, including extensive training opportunities, salary packaging, an employee assistance program and a rewards program.
Training and Education
The Financial Ombudsman Service prides itself on providing ongoing training and professional development to staff to further their careers and skills. Legal staff can undertake training to attain CPD points.
Salary Packaging is a legal process whereby staff can reduce the amount of salary they receive and request the Financial Ombudsman Service to reimburse them for certain expenses in lieu of this salary. This may reduce the income tax payable by the employee. This is most likely to be the outcome for staff whose salary is higher than $80,000 per annum. The amount of gross salary forgone is not included in an employee’s taxable income and does not affect the amount of basic Medicare levy payable. Most fringe benefits are included in income tests relating to government benefits and obligations.
Salary packaging for meals entertainment is a legal process whereby staff can reduce the amount of salary they will receive and request Financial Ombudsman Service to reimburse them for certain expenses in lieu of this salary. This may have the impact of reducing the income tax payable by the employee. The amount of gross salary forgone is not included in your taxable income and does not affect the amount of basic Medicare levy payable. Most fringe benefits are included in income tests relating to government benefits and obligations.
Employee Assistance Program
Staff are eligible for free counselling sessions. These confidential sessions are provided by an external organisation.
Staff can join the Financial Ombudsman Service Rewards Program, which is managed by an external organisation. The program provides employees with discounts on meals, entertainment, shopping and accommodation.